Refund Policy
Refund timing and eligibility depend on whether the purchase is a physical product, a personalised order or a recurring membership.
Physical goods
Approved refunds for cancelled eligible stock goods, faults, transit damage or our production error are returned to the original payment method. Personalised goods are not refunded for a change of mind after production starts.
Membership cancellations
Cancellation stops the next renewal. Paid benefits remain active until the current billing period ends. Used periods are not prorated unless law requires it. A Studio quarterly item already produced or dispatched is treated as personalised physical merchandise and is not refundable for change of mind.
Refund timing
After approval, we submit the refund to the payment provider promptly. Banks and card issuers commonly take 5–10 business days to display it. Cross-border or disputed payments may take longer outside our control.
Delivery and duty amounts
Original standard shipping is refunded where the entire order was faulty, damaged or made incorrectly. Expedited upgrades and import duties are not normally refundable unless required by law. Duties are handled by the collecting authority, not Markwell.
Requesting a refund
Contact support@signrighthighe.shop with the order email, reason and supporting photos where relevant. Never send full card details; Markwell and support staff do not need them.
SIGNRIGHT (HIGHLAND) LIMITED, trading as Markwell
8 Essich Meadows, Scotland, IV2 6EW, United Kingdom